Privacy Policy

1. Introduction

At Citywatches.in, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website. By using our website, you agree to this policy. Please read it carefully.

2. What Personal Information Do We Collect?

When you visit our website, we may collect the following personal details:

• Name

• Email address

• Phone number

• Shipping address

• Payment information (securely processed)

• Browsing information (IP address, cookies, etc.)

3. How We Collect Your Information

We collect your information in the following ways:

• When you place an order on our website

• When you sign up for newsletters or contact us

• Through cookies that help us improve your browsing experience

• From third-party services, such as payment processors

4. How We Use Your Information

We use your information to:

• Process and deliver your orders

• Respond to your questions and requests

• Improve our services and website

• Send you updates about your order or our services

• Send you marketing messages (only if you’ve agreed to receive them)

We will never share your personal information without your consent, except in cases required by law or with trusted service providers (like delivery companies).

5. Consent and Control Over Your Information

We believe in giving you control over your data. Here’s how:

• You give us your consent to use your personal information when you place an order, sign up for our newsletter, or agree to our terms and conditions.

• You can always withdraw your consent at any time by contacting us or unsubscribing from our emails.

• If you wish to update or delete your personal information, please contact us.

6. Sensitive Personal Data

In India, sensitive personal data includes information like financial details and biometric data. We may collect some of this information (e.g., payment details), but we will always ask for your explicit consent before doing so.

If you provide sensitive data, we will handle it with extra care, following all relevant legal requirements.

7. Cookies and Tracking

We use cookies and similar technologies to improve your experience on our website. Cookies are small files stored on your computer that allow us to remember your preferences. You can control cookies through your browser settings. However, disabling cookies may affect some features of the website.

8. How We Protect Your Data

We take your privacy seriously and have strong security measures in place to protect your personal information from unauthorized access or loss. These measures include encryption and secure data storage.

9. Sharing Your Information

We may share your information with trusted third-party service providers who help us run our business, such as:

• Payment processors

• Delivery companies

• Marketing platforms

These providers are required to protect your information and use it only for the services they provide to us. We will not share your data with anyone else unless required by law.

10. International Data Transfers

If we need to transfer your information outside of India, we will ensure it is protected by appropriate legal measures. This includes following international data protection standards.

11. User Rights

As per data protection laws (including India’s Personal Data Protection Bill), you have the following rights:

• Access: You can ask for a copy of the information we hold about you.

• Correction: You can request that we update any incorrect or incomplete information.

• Deletion: You can ask us to delete your personal data, subject to certain exceptions.

• Restriction: You can request that we limit how we use your data.

• Opt-Out: You can unsubscribe from marketing emails at any time.

To exercise these rights, please contact us at cs@citywatches.in.

12. Legal Compliance

We are committed to complying with the laws of India, including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011. We also comply with the Digital Personal Data Protection Act, 2023 (DPDPA) when applicable.

As India is in the process of introducing the Personal Data Protection Bill (PDPB), we will update our policy and practices to ensure we comply with any new laws that come into effect.

13. Data Retention

We will only keep your personal information as long as needed for the purpose it was collected for, or as required by law. After this time, we will safely delete or anonymize your information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the date at the bottom of this page. If the changes are significant, we will notify you by email or through a notice on our website.

15. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, feel free to reach out to us at:

• Email: cs@citywatches.in